RS
Roana S
1 reviews | Active since Oct 2021
15 Oct 2021, 15:08
Terrible service desk
I was connected to fibre yesterday evening. To day it has stopped working. I have called, no answer. Their supposedly faster WhatsApp resulted in me getting transferred to numerous people to no avail. The complaints department gave instructions that requires a connection that I don’t have. No one will help or even reply at this stage.
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Replies (2)RS
Roana S's updateReviewer Update
16 Oct 2021, 12:45Update: still no agent will make contact, they are not taking calls today, neither are they attending to the WhatsApp helpline or the emails. So I’m cancelling
RS
Roana S's update16 Oct 2021, 12:45
Reviewer Update
Update: still no agent will make contact, they are not taking calls today, neither are they attending to the WhatsApp helpline or the emails. So I’m cancelling
RS
Roana S's updateReviewer Update
17 Oct 2021, 11:22Would you believe webafrica still has not made an attempt to contact me. I get WhatsApp support message that go around in circles, still no internet, still no reason or resolution. All I’m told is that I have to wait. But no one is doing anything.
RS
Roana S's update17 Oct 2021, 11:22
Reviewer Update
Would you believe webafrica still has not made an attempt to contact me. I get WhatsApp support message that go around in circles, still no internet, still no reason or resolution. All I’m told is that I have to wait. But no one is doing anything.