Terrible service delivery

Hi Michelle.We can see how frustrating this has been—waiting over a week with no update after payment, long hold times, and not being able to reach someone for assistance is incredibly disappointing. Your order has been escalated to the Vumatel orders team, and we are actively following up to get a clear update on your router. This escalation ensures your request is prioritised, and we’re keeping a close eye on it so it doesn’t stall any further. We know you’ve already spent a lot of time trying to get help, so the focus now is on getting you a proper update and moving your order forward without more back-and-forth. As soon as there’s confirmation from the team, we’ll make sure it’s communicated to you. Warm regards,
 Webafrica Crew