TERRIBLE SERVICE DELIVER

Hi

I've been with webafrica since 2017, with the service of LTE Cll C

On April I was forceful to change from Cell C to Telkom due of Cell C no longer provide the service to Webafrica.

Ever since my service has been nightmare with Webafrica customer service, NO DELIVER AT ALL. I CONTACTED THEM BY CHAT, EMAIL AND SPENDING MY AIRTIEM CALLING THEM, AND NO RESPOND THAT CAN PLACE OR ANSWER MY QUESTIONS.

I request callback never happen I sent email never respond I called has to wait more than 5 minutes and still no respond Finally i got i callback but waiting time was 45 minutes that obvious i said most probably the agent forgot about the waiting call. Their agents are not been trained correctly cause every time I talk to someone, I'm getting different respond of a simple question

DOES TELKOM DATA CARRYOVER TO NEXT MONTH?

Now finally someone clarified to me that only the anytime data is carryover, when the who;e situation could has been avoided since April when I asked the question. so I have two issues not resolved as customer satisfaction"

CARRYOVER DATA BILLING ISSUES

Webafrica has lose a customer, that could been gain back, but no THEY DON'T CARE.

Kind regards Javier