Terrible service

Terrible service.

I ordered fibre through WebAfrica, and I’ve been waiting 2 weeks for Octotel to migrate the fibre line. Still waiting. When speaking to WebAfrica’s consultants I’m always told that they “urgently” escalated the issue to Octotel.

I followed up with WebAfrica’s consultants. I was first told there’s a maximum waiting time of 48 hours. I never got any feedback. After speaking with another consultant I was told there’s no estimated time on how long it will take to migrate the line. When following up again I was promised that the fibre will be up and running be there end of the next day. Still no fibre. And no feedback from WebAfrica. Getting hold of a consultant on their Whatsapp line takes hours.