Terrible service, customers aren't important

I have been trying to get support, but they keep referring me back to the whatsapp line, where I get regular updates saying "I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying", but speaking to an actual person is almost impossible. I tried the 0860 number on the site, and they told me to use the whatsapp. It seems either they retrenched all their staff and have one person trying to service all of the remaining customers, or they just don't care about the rest of us. Either way, I am gatvol and ready to cancel my services and demand a refund.