Terrible Service coupled with some lieing.

Hello laru,<br> <br> We can understand that it's not fair for you to carry the bounce back charge, especially if you were not at fault. <br> <br> But according to your telephonic discussion with Janine the debit order information was added incorrectly upon inception when you completed the order online. It has been reported that your banking details has been rectified when you conversed with our Billing team and going forward this issue shouldn't reoccur. <br> <br> If you are happy with the resolution of this complaint, we would like to sincerely request that you update this post to reflect the resolution.<br> <br> Regards<br> Mkhululi<br> <br> Above is the response i received after reporting my issue on Hello Peter, its sad that only once a customer complaint goes on this forum does it start to receive any attention. why can't it be solved through the normal customer channels?<br> <br> Janine never got back to me to explain what the situation was regarding the debit order after she said she would, so i was unaware of how the situation was handled. the report to say my details have been rectified is a lie as i did not converse with the billing team, so im not sure what has been changed. In short i am not satisfied and will not pay.