Terrible Service

I have asked for 4 days now for a manager to contact me regarding my bill that changes ever so often without prior notification. In addition, there are cheaper packages available and i'm told that I would need to pay a cancellation fee as i am on a legacy contract if I want to move over. #whataripoff To date, I have not been contacted, it seems that my business is not worth their efforts. #extremelyunhappyclient