terrible service before my connection even becomes active

I have been trying to get access to Webafrica for almost 2 weeks now. I made payment. I don't hear a word. I then get a message to say that my order is not complete. I contacted the whatsapp line and 4 hours later I am told there is no fibre access to my property which is a complete opposite of what I was told on the phone and i even have a fibre box in my home from the previous tenant. a lovely operator helped and said it was escalated and the order was processing that was 2 days ago. then yesterday I logged in online to see the wrong address has been selected, i live in durban but the adress is for Cape Town. I sat on the whatsapp line for 5 hours to be told the address is correct , all is fine. Today I get a phone call to say, your order is incomplete can we assist you. I had to explain my whole story again to be told my order is being processed. I then contacted the whatsapp line to confirm this. I have been literally waiting on the whatsapp line for 6 hours to be told please can we come back to you later as we are waiting on metrofibre to come back to us. when I asked the operator to urgently follow up with metrofibre, I was told I'm being rude and she is just doing her job. I understand you are still within your turn around time. my concern is that everyday I am being told something different. you have my money, I now need to know I'm either getting fibre or not and when.