Terrible service and no humans to assist

We moved into a new place on Sunday and over a month ago I did the transfer to move my FTTH. I received the SMSs confirming that the line has successfully been transferred and everything was sort. When we moved in the line was not connected and it took me over 24 hours just to make contact with a consultant. Eventually after speaking to someone by the name of Courtney Calvert she told me that VUMA has to do the activation and it will take 24-72 hours. What I don't understand is how it took them a month but they hadn't done anything and it takes VUMA to do the transfer in the end. You can't actually find a human being to talk to at WebAfrica and when you phone their call centre you have to listen to those stupid jokes for an hour. The auto recording asks to be patient because of COVID their staff are working remotely, but its 8 months now that we are all working remotely and this should not be an excuse for terrible service.