Terrible service and immoral conduct - DO NOT USE THEM!!!!

QUOTE FROM WEBAFRICA:

We can confirm that we have been able to submit credits for the time that your services were down, once these credits have been approved you will receive a confirmation email.

WE HAVE YET TO RECEIVE ANY RESPONSE FROM YOU.

URGENTLY CALL ME TO RESOLVE THIS MATTER – I HAVE HANDED YOUR COMPANY OVER TO THE ISPA DUE TO YOUR SERVICE FAILURE. I HAVE ALSO COPIED THEM INTO THIS MAIL AS UNLIKE YOU, I DO BELIEVE IN CUSTOMER TRANSPARENCY.

CUSTOMERS SHOULD NOT FACE UNREASONABLE POST SALE BARRIERS AND YOU HAVE MADE IT IMPOSSIBLE TO COMMUNICATE WITH YOU, AS A DIFFERENT AGENT RESPONDS EACH TIME, AND WE ONLY GET A RESPONSE EVERY 5TH EMAIL!!!!!

FURTHERMORE, YOU REFUSE TO DEAL WITH ME AS THE CONTRACT IS IN MY FIANCES NAME. WE HAVE BOTH REQUESTED FOR YOU TO DEAL STRICTLY WITH ME AS MY FIANCE HAS BEEN RETRENCHED AND I WANT TO TAKE OVER THE CONTRACT TO MY NAME.

HOWEVER DUE TO THE MATTER BEING HANDED TO A DIFFERENT AGENT EACH TIME, THIS CREATES A BACK AND FORTH AND IS TIME CONSUMING AND WE THEN HAVE TO EXPLAIN THE ENTIRE ORDEAL OVER AGAIN!!!

IS THERE ANY KIND OF COMMUNICATION SYSTEM IN YOUR OFFICES? HOW IS IT THAT EACH CONSULTANT THAT WE DEAL WITH HAS NO IDEA OF WHAT HAS TRANSPIRED THUSFAR?

AS FAR AS I AM CONCERNED YOUR SERVICE FAILURE STARTED BEFORE WE TOOK UP YOUR PRODUCT.

KINDLY FIND BELOW TIMELINE:

- BEGINNING OF DECEMBER WE APP**** FOR YOUR SERVICE. - PROMISES WERE MADE ABOUT INSTALLATION HOWEVER THIS WAS NEVER DONE. - INSTALLATION ONLY OCCURRED ON 16 JANUARY 2018. - THE SERVICE WAS CUT ON 31 JANUARY, AS WE HAD NOT PAID FOR OUR DECEMBER BILL. (WHY WE WERE CHARGED FOR DECEMBER I DO NOT KNOW) - IN FEBRUARY WE ENQUIRED THIS AND WERE INFORMED THAT IT WOULD BE RECTIFIED - IN MARCH WE HAD NOT HEARD ANYTHING AND ENQUIRED ONCE MORE AND THE BACK AND FORTH STARTED - IN APRIL WE WERE INFORMED THAT THE MATTER WOULD BE LOOKED AT AND WE WOULD NOT BE CHARGED FOR THE MONTHS WE DID NOT USE THE SERVICE. - IN MAY I FOLLOWED UP AND RECEIVED NO FEEDBACK. - END OF MAY MY FIANCE RECEIVED A CALL THAT OUR ACCOUNT HAS BEEN HANDED OVER.

IS THIS HOW YOU TREAT ALL YOUR CUSTOMERS? CON THEM INTO A PROMOTIONAL PURCHASE IN DECEMBER, ONLY INSTALL IT IN JANUARY, CUT THE LINE IN FEBRUARY DUE TO NON PAYMENT FOR A NON EXISTANT ACCOUNT FOR DECEMBER, AND THEN HAND OVER THE CUSTOMER FOR COLLECTIONS?

IS THIS NOT PERHAPS A PROMOTIONAL **** THAT YOU ARE RUNNING? TAKING ADVANTAGE OF INNOCENT CONSUMERS?

THE BEST PART ABOUT IT IS I AM STILL WITHOUT INTERNET.