Terrible service, agents don't seem to know what they are doing

I app**** for their fibre begining of May, everything was going well until we realized that my complex doesn't support Webafrica services. we cancelled my order by money had been deducted already and I had the router with me. they told me they process refund after receiving the router. I waited for 2 weeks+ for them to collect the router, the courier people would call to say they are coming and never show up.

they finally did. its been weeks since the router is with them, but I am still struggling to get my money back. every consultant I speak to tells me a different story. promises that I will get my money after a specific number of days. those days passes and I don't get my money. i am tired of these back and forth. I just want my money back