Terrible service

I requested a line upgrade a week ago. No confirmation email but the customer portal says it is pending. Followed up on WhatsApp (the only way to contact Webafrica) and waited hours for a response, only to be transferred to 3 different departments (and the “bot”) and then dropped. The customer service is appalling, and you cannot have WhatsApp as the only available means to contact a company! The only way to get a response may be to block the debit order.