TERRIBLE SERVICE

HAVE BEEN OFFLINE SINCE THIS MORNING AND THEIR WHATSAPP CHAT IS NOT HELPING, CALL THEIR NUMBER ITS THE SAME. FOLLOWED ALL THE STEPS STILL NOTHING WORKING. THIS IS FRUSTRASTING AS I CURRENTLY NOT ABLE TO WORK,I SWITCHED OFF THE ROUTER RESTARTED NOTHING STILL CAN SOMEONE ASSIT BECAUSE IT LOOKS THIS IS BECOMING USELESS ON MY SIDE