Terrible service.

Terrible service. Been down now second time this month for 48 hours and always on weekends. All they do is blame open serve. Yet on the dashboard it shows no outages. And even though payment is made in full every month they do not give credit for days on end outages. Apparently not their fault!!! And DON'T even bother trying to get assistance at night because apparently they only work office hours so ***** you if yiu have issues at night, when normal people are at home and using fibre at home because apparently you should only be using fibre during the day not at night when yiu not working. And never mind the fact that students are busy with online finals!!! Oh and they don't take calls either everything must be dobe on online chat.... which by the way needs internet connection..... which we don't have because we have outage!! Does this make sense or is it only me????