Terrible service

I have been sending this email for more then a week now with no reply you guys have the absolute worst customer service!!!! Dear Sir/Madam

I signed up for services in Mid May and since then the internet has never worked until now, i have tried on numerous occasions to get it sorted out but then gave up as I work.

I have an outstanding account now that is way more than i can pay and on top of that i did not get the pleasure of using the internet in the time you have billed me.

I am asking that the bills for the services of May and June and July be reversed and i only be billed from now, you can call me to discuss this as i would like to get it sorted out and paid as soon as possible and would like to continue and give your company another chance with regards to the service i have received so far.