TERRIBLE service

I wish I could give 0 stars. Web Africa is hands down the WORST ISP I have EVER dealt with. We have been without internet for 7 days now and their "support" team still has no answers. They blame their infrastructure "fibre geeks" and Fibre Geeks blames them. Web Africa has no contact number that you can contact to log a ticket, you have to use their ridiculous whatsapp chat system which consumes your entire day and on top if it they are of zero help. I have literally begged them to send someone to the house to have a look at the issue, send one of their support team members, which they just ignore. They literally pretend like they dont see the message when I ask that they send someone to come and resolve the issue. We work from home and can't not have fibre for 7 days, and Web Africa expects the full invoice to be paid at the end of the month. while I have no internet and have not been able to get ANY assistance from them what so ever for a week now. Absolutely DISGUSTING service.