1 reviews | Active since Aug 2011
Terrible service
Ok WebAfrica you have now pushed me to a point of frustration and I have been very patient over the last 2 months with them but enough is enough.I am laying an official complaint on the following basis:<br> <br> - wait on average 20 minutes to get through to support ADSL & Hosting<br> - billing is incorrect , we have been charged extra for services not app**** for , also package was not cancelled as per request via the control panel<br> - Migration over to new server was not done smoothly as promised<br> - Prices are also way over the top compared to other competitors who also give better service<br> - phones were down yesterday so I couldn't even lay a complaint , logged support request via website still no response <br> <br> Come on man...<br>
Thank you for accepting our call so we can turn things around. Having said that, we're truly sorry for the terrible experience you had.
As per our discussion, the ADSL downgrade was executed by our guys and the hosting issue has been resolved. Going forward, please private message me on Facebook or drop me a direct message on Twitter so I can assist immediately and I'll be dropping you an email as promised.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Thank you for accepting our call so we can turn things around. Having said that, we're truly sorry for the terrible experience you had.
As per our discussion, the ADSL downgrade was executed by our guys and the hosting issue has been resolved. Going forward, please private message me on Facebook or drop me a direct message on Twitter so I can assist immediately and I'll be dropping you an email as promised.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team