Terrible Service

I have requested a new fibre line to be installed at my premises. A week later i was told that the line could not be tested as my device was not powered. What Device?? This is a new installation, i do not have any devices. Its now 2 weeks later and Webafrica cannot provide any details as they have no feedback. I have requested my deposit paid back to me as i would rather cancel the order but the consultant has completely disregarded this request and not provided me with details in recovering my money. The service is pathetic, do they expect us to do their job for them and call the installers to receive any feedback. If this is the kind of service you receive on signing up, i cant imagine what the after sales service might be like