Terrible service

I have had no WiFi for 6 days, each and every single day I have reached out to Webafrica, you can only do this via WhatsApp, and no one has assisted me. I was told to do a series of things to the router however that did not work. I was told this would be escalated and absolutely nothing has been done not even a single phone call to assist me. This has been such a frustrating and negative experience as they just do not care and do not want to help me at all yet I pay for this service. If you can stay away from this company please do so it’s an absolute nightmare.