Terrible service

Bonisani : 2 days later Bonisani, I am still waiting for your supervisor to call me, ticket number : ***. Still not resolved. We requested Webafrica to assist us uploading a clients website. Instead they uploaded wordpress. Now this consultant takes the matter to a new level looking for excuses why it was not done correctly. Every time we have a new client it takes Webafrica weeks to resolve issues. It is as if every consultant has different ways of not doing their tasks requested. Hours on the phone with them on my cost to be left with no service and 100000 of excuses. Is there really no one in the organisation that can assist us?