1 reviews | Active since Jan 2010
Terrible Service
On 25 May 2018 we decided to up out Webafrica ADSL Package from a 4Mbps 150GB to a 20Mpbs Home uncapped for R546p/m. We got overcharged for for it which was reversed after numerous tickets were logged and phonecalls were made. Low and behold June 2018 we reveived a bill for a 20Mbps PREMIUM UNCAPPED for R1015p/m which we didn't request. We have called and asked the accounts department how this happened and got through to a rude accounts department representative insisting we upgraded to this premium package. We would we opt for a uncapped package when we could have chosen a premium package when we upgraded from a 4Mbps line to a 20Mbps? We have wasted so much time on phone calls and accounts support tickets already.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica