Terrible service

Wish I could give a "zero stars out of 5 rating".

I had chosen Webafrica for home ADSL over a month ago, yet here I am today with a product that has not worked for a second.

Summary: 1. Nothing gets done unless you follow-up multiple times 2. Staff are not trained well enough to identify issues and resolve them 3. Poor response time 4. I can't feedback on internet connectivity and line speed as I have been unable to connect at all since my line has become active

I had ordered a router and chosen the 100GB package. I waited for a call re: router delivery - none came. A few days later, I followed up and only then was I asked where I would like it to be delivered to and delivery was actioned. Once router received, I waited for someone to notify me that my ADSL line was now active and I can happily setup the router and enjoy my 100GB. That didn't happen - for 3 weeks. Until I followed up, and on that exact day, it happened to be active. Setting up the router, went through the set-up wizard but internet connection could not be established. The internet light on the router remained red. This was 10 days ago. I had been emailing and calling Webafrica every day since then. Every day I get a different reason as to why I cannot connect. Nobody can tell me how to resolve this. Emails are responded to days later. The agent on the call promises to mail you specific details but doesn't follow through.

I give up. I have been billed for Nov and Dec already but have not been able to connect to the internet for even a second. And no one is bothered by this.

Mailed them yesterday to cancel everything and provide complete refund. Obviously, no response as yet.

Tired.