jG
jane G
1 reviews | Active since Aug 2015
15 Sept 2026, 11:08
Terrible service
We have had problems with our connectivity since Friday, now three days. still not sorted out, each day i chat to several agents via whatsapp & still we have the same problem, i am actually on hold with Webafrica now, it is 11am & i have been on hold since 8am
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Webafrica's replyOfficial
15 Sept 2026, 11:25Hi Jane,
We understand how frustrating this has been, especially after being without a stable connection for three days and having to contact several agents via WhatsApp without the issue being resolved. We also recognise how difficult it is to spend hours on hold, particularly after waiting from 8am until 11am for assistance.
We understand how frustrating this has been, especially after being without a stable connection for three days and having to contact several agents via WhatsApp without the issue being resolved. We also recognise how difficult it is to spend hours on hold, particularly after waiting from 8am until 11am for assistance.
We’ve logged the matter with the relevant team to assist with the outstanding connectivity issue and further investigate what is preventing the service from being restored.
Warm regards,
Webafrica Crew.
Webafrica Crew.
Webafrica's reply15 Sept 2026, 11:25
Official
Hi Jane,
We understand how frustrating this has been, especially after being without a stable connection for three days and having to contact several agents via WhatsApp without the issue being resolved. We also recognise how difficult it is to spend hours on hold, particularly after waiting from 8am until 11am for assistance.
We understand how frustrating this has been, especially after being without a stable connection for three days and having to contact several agents via WhatsApp without the issue being resolved. We also recognise how difficult it is to spend hours on hold, particularly after waiting from 8am until 11am for assistance.
We’ve logged the matter with the relevant team to assist with the outstanding connectivity issue and further investigate what is preventing the service from being restored.
Warm regards,
Webafrica Crew.
Webafrica Crew.