TERRIBLE SERVICE

Good day Fault log 25320 refers. Having been a loyal customer of Web africa for several years now, I am utterly disappointed with their unprofessional and terrible service My account is fully paid and I am a regular punctual payer of my account. My fibre internet has been down since 25 Dec. Web Africa’s whatsapp support feature is not effective and very frustrating. One often waits for over 10 minutes to be put in touch with a live chat agent. I have been in contact with Taswell, Darryl and Moegamat – none of whom have so far been able to resolve my connectivity issue. I have also been in contact with William Moss by e-mail and telephone. William has tried to assist me in troubleshooting and resetting settings. On Wed 29th he terminated a call and promised to phone back. Up to now he has not fulfilled this promise and has not responded to my e-mails.

I find this service of Web Africa to be very poor and unprofessional and am about to cancel my service if this matter is not resolved TODAY. I need my service to do my work and unable to use a service for which I have paid.