1 reviews | Active since Oct 2026
Terrible Service
I contacted Webafrica to enquire about fibre availability in my area. One of their sales agents reassured me that fibre services were available and advised that a payment link would be sent to me after a few days. When the link never arrived, I took the initiative to complete the application and make payment through their website.
However, on the scheduled installation day, the technicians contacted me and informed me that fibre services were not available in my area. They advised me to contact Webafrica directly to arrange a refund.
When I contacted Webafrica, another agent confirmed that fibre was indeed unavailable in my area. I was then informed that the refund would take approximately 15 days for approval, followed by additional time to process the refund to my bank account.
This experience has been extremely frustrating. I paid Webafrica immediately and in good faith, based on the information provided by their sales team. Yet, despite the service being unavailable from the outset, I am expected to wait weeks to recover my money.
I explained to the agent that this delay would leave me out of pocket when trying to arrange an alternative Wi-Fi service. The response I received was essentially that I would at least have my money back once their process was complete. This offered little reassurance or understanding of the inconvenience caused by their incorrect information and lengthy refund process.
Customers should not have to bear the financial consequences of being given incorrect information by a service provider. I expected accurate information, proper communication, and a reasonable refund process.
Based on my experience, I would not recommend Webafrica to anyone who values reliable customer service, accountability, and efficient problem resolution. I hope the company takes this complaint seriously and improves both its sales verification
Hello Marcus,
We can understand your disappointment with how the sign-up journey has unfolded. After making payment and expecting to get connected, learning on the day of installation that the service isn't available in your area is understandably frustrating. This is not the smooth onboarding experience we aim to provide for our clients.
We can see that you've since engaged with our team and that a refund request has been logged. To provide some clarity, refunds relating to Vuma Reach services are submitted directly to Vumatel for approval. The network provider's refund process carries a turnaround time of approximately 10–15 working days before the request can be finalised and the funds released for payment.
Please be assured that the relevant team remains engaged with the request and will be monitoring the refund process. They're committed to seeing the matter through and will provide further feedback as soon as updates become available.
We've also shared your overall experience with our Service Quality Team for review. Feedback such as yours helps us identify where the customer journey can be improved and where additional checks and communication may be required to create a smoother experience for future clients.
Should you require any additional assistance while the refund is underway, please feel free to send us a direct message and we`ll be happy to help.
Warm regards,
The Webafrica Crew
Hello Marcus,
We can understand your disappointment with how the sign-up journey has unfolded. After making payment and expecting to get connected, learning on the day of installation that the service isn't available in your area is understandably frustrating. This is not the smooth onboarding experience we aim to provide for our clients.
We can see that you've since engaged with our team and that a refund request has been logged. To provide some clarity, refunds relating to Vuma Reach services are submitted directly to Vumatel for approval. The network provider's refund process carries a turnaround time of approximately 10–15 working days before the request can be finalised and the funds released for payment.
Please be assured that the relevant team remains engaged with the request and will be monitoring the refund process. They're committed to seeing the matter through and will provide further feedback as soon as updates become available.
We've also shared your overall experience with our Service Quality Team for review. Feedback such as yours helps us identify where the customer journey can be improved and where additional checks and communication may be required to create a smoother experience for future clients.
Should you require any additional assistance while the refund is underway, please feel free to send us a direct message and we`ll be happy to help.
Warm regards,
The Webafrica Crew