Terrible service

I cancel my subscription and then start receiving SMS messages saying I need to return my router. I never received a router from Webafrica, I used my own. It takes me 3 days to get a response from Webafrica and then I am told there is no clawback on my account. 3 weeks later Webafrica deducts R999 from my account for a router. I contact Webafrica, answer all the questions, and get told I will get feedback in 48 hours. Over 48 hours later I contact Webafrica and have to start the conversation again. The agent doesn't know who I am, no history of the previous chat.

Worst customer experience ever. I will be cancelling my other Webafrica account.