Terrible Service

I'm having a major issue with Webafrica and the agents I've spoken to via whatsapp don't help or even truthful. I always gave wonderful reviews in the past but this time it's terrible. 1st I ordered a enigmatic TV box 19th April, Agent Warren P assured me the amount of R1139 would be debited on 25th as I requested it to be. On 24th April I cancelled the order due to the fact i saw the upcoming invoice and it had the Enigmatic TV box at R1438 (not price i was originally told itll be) spoke with agent Sandisiwe. He told me he would transfer me to relevant department he never did. On 24th April I spoke again regarding cancelation to Vuyiswa R who again promised to transfer me to relevant dept. That too never happened. On my 3rd attempt I spoke to Darryl H same story transferring me and it never happened. 4th attempt i spoke to Thelma, same story as above. then spoke to Wade H who informed me that order was cancelled and I would receive confirmation email within 24hrs. 24hrs came and went. Come 2nd May my account gets debited even though my debit date is 25th as I know for sure 25th is when I get paid. But my account gets debited for R2107 including the Enigmatic TV box R1438, R50 delivery fee (because i cancelled still no delivery of tv box) and R669 for monthly usage (which btw shouldn't have been deducted because I joined during the special first month was R249 (which was paid upfront). I queried this again yesterday spoke to Tebogo N. He insist debits get deducted suring 1st and 5th of every month. I informed him my agreement when taking out this contract was for debits to go off on 25th. He informs me nothing he can do. As for the android box and delivery fee that was debited from my account he promised my account would be credited for the box and will definitely get an email or sms with confirmation within 24hrs. So 24hrs later I contact webafrica again speak to Nosipho G, who informs me refunds are done in 60days. I request to speak to a supervisor/ manager or accounts but she refuses to put me through to any one of them. Since that debited money was put aside for my chronic meds I cannot wait 60days. She too tells me 24hrs - 72hrs for a call back. Call back from who? When i want to speak now to a supervisor/manager/ accounts. Why must I wait 60days for money that was debited for an item I cancelled way before the money was debited and was never delivered to me. And the amount debited is also not the amount I was supposed to get the item at. I'm totally disappointed in Webafrica. This past 2 wks makes me regret ever taking up a contract with them. Wrong debit dates, wrong debited amounts AND no action taken to cancel a product and still to deduct money for a cancelled item totally unacceptable! Guess I'm going to die while waiting for Webafrica to refund the money I had put aside for my chronic meds because I can't buy it.