Terrible let down

<p>I have three issues with the customer service of Webafrica after being a happy client for years.</p> <p> </p> <p>Fibre connection:</p> <p>Webafrica contacted me with the offer of installing fiber at my home. I agreed to the service and was assured it will be installed timeously. I have recieved my first update on progress on 03-11-2016. Weekly generic upates have been sent indicating no progress whatsoever. I have contacted Webafrica to assist in the process. Further details was requested from me which was provided. No response was given on this. I have contacted them once again and it was indicated that I should resend the information. This I did a second time, still no response. I utilised the web chat service and the operator indicated that the original person handling the issue will respond. No response have been received.</p> <p> </p> <p>ADSL connection</p> <p>My current ADSL connection with Webafrica is spotty to say the least. I have inconsistent speeds which lead me to be unable to use my internet service. I have contacted the support team on varioous occasions to assist in this regard however this has been unsuccessful. A number of port resets have been conducted, TRACERT results submitted and no feedback recieved.</p> <p> </p> <p>Customer Service:</p> <p>I have phoned the customer service line and after haveing been waiting for an operator for longer than 10 minutes, I got connected to one. As soon as I was connected, the operator disconnected the call. I phoned again with the same result.</p> <p> </p> <p>I have sent various emails to the support email and have recieved minimal feedback on my issues. I have lodged an official complaint in the "leave a message" section and no response have been recieved on my complaint.</p> <p> </p> <p>As a result I am considering cancelling all contracts with Webafrica to pursue an ISP who actually service and considers their clients need.</p>