Terrible Experience – Avoid Webafrica at All Costs

I had an extremely frustrating experience with Webafrica in late 2024. I initially requested to open a fibre line with them, but due to ongoing delays and the complete lack of a direct customer contact centre, I decided to cancel the service before it was even activated.

Despite my cancellation request, Webafrica still delivered the router to my address. I returned the equipment to them promptly, thinking the matter was resolved. To my shock, they continued to debit my bank account without my consent, even though I had never received or used their service.

Trying to get help or resolution has been a nightmare – no proper customer service, no accountability, and no clear communication. It's completely unacceptable to be charged for a service you neither used nor agreed to continue with.

Please stay far away from this company. The stress and inconvenience simply aren't worth it.