Terrible experience after 2 good years or service.

When there was a scheduled maintenance procedure done in my area, I was supposed to be without connection for 2-3 days. What ended up happening was over 2 weeks without connection when I do work and study online. Not only was there multiple delays with just getting my ticket reviewed when I needed help, I was constantly promised that my connection will be restored within a 24-48 hours. After this process repeated multiple times, I opted to cancel and only then did they bother to send Vumatel to view the problem, just to prove that WebAfrica did not patch me back onto the server. After all this I feel like its very unfair to still charge a R999 cancellation fee after being with them over two years, plus I have to arrange getting the router back to them at my cost and time.