Terrible Experience

I have never in my life experienced such bad service. They may have friggen fast internet but with their service it won't help much.

I placed my order with Wonga on 20 October for fibre to my office. He sold me a Vumatel Line. (obviously their staff are not trained in what their service providers offer as Vumatel apparently only does home lines). By the 27th I phoned just to find out if my installation was on track to be told that my installation is cancelled because Vumatel does not service office blocks. Nobody advised me of that? So if I did not phone to ask, I would not have known.

I explained to the person on the phone that I am moving from a home business to an office park on the 1st and if they could please help as I was guaranteed by Wonga that I would be up and running by the 1st.

To make matters worse, once I heard this I emailed Wonga asking what is going on ... No Response. I subsequently, mailed Wonga againg ... again no response. Funny how when he was trying to sell me his non existing service he emailed back very quickly.

Realising that Wonga has no interest in helping me, I subsequently spoke to 4 other people explaining my situation and asking for help. Each person promising to investigate and call me back. Not even 1 person did, each and every time I had to follow up with them.

I was eventually just so frustrated and asked if I could speak to a Manager. The first person said no. The second person said sure and then kept me holding for 14 minutes and 38 seconds. Not even once coming back and saying do you mind holding. I put the phone down and called back asking again to speak to a manager, this time I held for 7 minutes. I phoned back twice after that. I spoke to a lady Yolanda who promised high and low to get her manager to phone me. Guess what, 2 days later and still no phone call.

Thanks to Webafrica I could not move into my office today. As I have no internet. So thank you friggen fast Webafrica for setting my company back by 3 weeks while I wait for another provider to sort out your mess.

I am appalled that in today's age, companies still get away with service of standard.

Everywhere I go and every person I speak to and on every single social media channel I will tell my story as people should know that your staff are ill trained and seriously lack follow through in your company's commitment to the public.