Terrible customer service, WhatsApp service

Customer name Thokozani Motumisi ISP: web Africa

I am writing this complain because I am frustrated. My internet service has not been working on Sunday. On Monday I spoke to Mmabatho who told me it was an issue that was only affecting me which I found very strange and she told me she will log an incident for me our ref number for the chat is #***. I later spoke to Aluwani asking him to expedite the process and he told me it’s impossible and I would have to wait that 2-48hrs and the query has been logged with the technicians because now it’s no longer an issue that’s affecting me but the entire area I am in, which I believed because all of a sudden the people in my area also started having issues. But Mine was different and I was not heard and our red number is ISP- 761644 which I got from Aluwani and this was our chat red number #***. Today is Wednesday and my router is still not working, I don’t know what the issue is now because it can connect with a network cable but not wireless. I said hi to your chat system and I spoke to Kgauhelo who told me that she will request the technician team to contact me which I don’t believe she did because this is the same thing I asked Aluwani to do 2 days go and he told me he can’t do that it’s not possible. Lastly I have been billed 529 when I downgraded my account more than a month ago to the 499 option and when I chatted again to Mbali she dismissed me and told me I was trying to upgrade my account clearly she did not read my request and then what she did was transfer me to another agent knowing it was 6pm and there is no other agent available to take my query she did not even try to assist because it was a know off time. Only now at 18:50 I said end chat because I know your offices close at 6 the red number for the chat is #***. Not only have I. Even **** to by your staff I have not been assisted and listened to and then I was billed wrong on top of everything that is. I need this sorted out and I hope that I will not be taking my complaint higher than this because this is unacceptable.

My cellphone number is *** A call to tell me this has been fixed and an apology would be nice if this is not resolved within the 3 working days you promised to attend complaints in I will be forced to cancel my services and I request a full refund and I should not be charged cancellation fees because I would have been forced to do so.