Terrible customer service, threatening

I logged onto the webafrica customer portal and changed my bank details on 25 Febuary 2016, and then I was prompted to submit a debit order authorization form. I then opened a ticket saying I would like to do manual eft's, and then I was told they only allow manual eft's if you pay 6 months in advance.<br> <br> They then proceeded with the debit order on my old account, which they already knew wasn't going to have funds in it. I then got charged a debit order strike fee, which I told webafrica about. They then told me I will have to pay an extra R50, on top of the R154, as well as the R134 debit order bounce fee to my old bank account.<br> <br> I then told them their service is ****, and I want immediate cancellation, where they then kept pointing me at their calendar month notice policy for cancellation. I then pointed out that we're getting sub-par performance on the like, and that it's barely usable. I don't live there, I'm paying for the internet for my mother, but she can't even use it. I logged a fault back in March or April last year, regarding the poor line, which never got resolved.