TERRIBLE CUSTOMER SERVICE, NO INTERNET SERVICE FOR WEEKS!

I app**** for fibre line to be installed on the 18th March 2024. I was billed for it on the day and the fibre box was installed on the 22 March 2024 and ever since it has not worked. Webafrica never made any contact with me to tell me what's happening, except that they delivered a router with a courier (for me to connect and set up without their assistance) on the 25th March 2024. The fibre box they installed does not connect. I tried contacting them through their chatbox on customer portal, they do not respond. I also tried their only contactable number they have, which is a Whatsapp number, only for them to respond more than 2 hours later. Only after I had put up a post on twitter/X complaining about lack of customer service on the 28th March 2024 did they respond. I was surprised to see how quckly they responded on Twitter/X. I even received a phone call from Cheslin who promised a speedy resolution and an escalation. He told me that the Fibre box failed the installation test and they will send someone out. I asked him if they only did the test after I had called because all along no one informed that the Fibre Box had failed the installation test. He apologized instead. Needless to say that at this point I still do not have Internet and today my service with my previous ISP is ending. My wife works at home and the kids do online schooling. We will have not internet connection on the 1st of April 2024.