Terrible Customer Service from Webafrica & Zoom Fibre

Item: Webafrica
Rating: 1
Author: Chantal J

I have had absolutely no joy with Webafrica & Zoom Fibre. My Wi-Fi has been down since 7th May 2024 until today it has not been resolved. I chat to the agents on a daily basis and every time I hear man Zoom say that the line is up and running. How is this up and running on their side but my Router & Fibre box LOS is flashing RED.

It has been 18 days my line has been down, and my thing is that I am still going to get billed for something that I haven't use for the whole of May month and the saddest part is you can't call Web Africa or email them you have to chat on WhatsApp.

I am frustrated with this ******* service from these people.

Yesterday I chatted to the agent again and still no joy. Her words I will email you with feedback ma'am and still no email. And I don't have data as I have spent so much on Data for the month my kids can't watch TV because of this Wi-Fi not working I am gatvol. I have had enough.

I will attach my WhatsApp chats from the day I reported my fault. [18:07, 07/05/2024] 🌹CHAN 🌹: Yes i do [18:08, 07/05/2024] Web Africa: Sibongile M.: On the fibre box, how are the lights? [18:08, 07/05/2024] Web Africa: Sibongile M.: Please send a picture I am unable to view videos [18:08, 07/05/2024] 🌹CHAN 🌹: I have unplugged the rooter and Fibre box [18:09, 07/05/2024] 🌹CHAN 🌹: Fibre box has 2 green lights and UDS flashing Red [18:09, 07/05/2024] 🌹CHAN 🌹: Sorry LOS flashing Red [18:09, 07/05/2024] Web Africa: Sibongile M.: I understand how it feels not to have internet access, may I have your customer code or the authorized email address on your account so I may raise your details? [18:10, 07/05/2024] 🌹CHAN 🌹: *** [18:10, 07/05/2024] Web Africa: Sibongile M.: Thank you let's see what we can do to get the issue resolved for you, please bear with me I will do my best to assist you. [18:11, 07/05/2024] 🌹CHAN 🌹: Okay thanks Sibongile [18:14, 07/05/2024] Web Africa: Sibongile M.: Can you please power off the router and the fibre box [18:14, 07/05/2024] Web Africa: Sibongile M.: Please leave everything off for 5-10 minutes to have the session restarted in the back end [18:15, 07/05/2024] 🌹CHAN 🌹: Okay [18:15, 07/05/2024] 🌹CHAN 🌹: Its off [18:16, 07/05/2024] 🌹CHAN 🌹: So at 18:20 will i switch it back on [18:17, 07/05/2024] Web Africa: Sibongile M.: Please switch on at 18:25 [18:25, 07/05/2024] 🌹CHAN 🌹: Can i switch it on? [18:26, 07/05/2024] Web Africa: Sibongile M.: Yes please [18:26, 07/05/2024] 🌹CHAN 🌹: Okay its on [18:27, 07/05/2024] Web Africa: Sibongile M.: If the LOS light comes back red I will report a fault to Zoom Fibre [18:27, 07/05/2024] 🌹CHAN 🌹: Los still flashing Red the Fibre [18:27, 07/05/2024] Web Africa: Sibongile M.: Okay let me quickly report a fault [18:27, 07/05/2024] 🌹CHAN 🌹: Thank you [18:29, 07/05/2024] Web Africa: Sibongile M.: I will provide you with a fault ref number shortly [18:31, 07/05/2024] Web Africa: Sibongile M.: Thank you for holding! I have reported this issue to be attended to and resolved as quickly as possible by the Vumatel technicians. Your fault reference number is 215833 [18:31, 07/05/2024] Web Africa: Sibongile M.: *Zoom Fibre Technicians [18:31, 07/05/2024] 🌹CHAN 🌹: Tjank you Sibongile foe your assistance [18:32, 07/05/2024] Web Africa: Sibongile M.: Please note that we try to get your service working as quickly as possible, but sometimes this process can take 24-72 hours depending on the cause or severity of the issue causing the disruption. [18:33, 07/05/2024] 🌹CHAN 🌹: Yes I know. Thanks anyway [18:34, 07/05/2024] 🌹CHAN 🌹: End [18:34, 07/05/2024] Web Africa: Sibongile M.: Thank you, is there anything else I may assist you with? [18:35, 07/05/2024] 🌹CHAN 🌹: No that will be all [18:36, 07/05/2024] Web Africa: Sibongile M.: Thank you to summarize this chat you needed assistance with no internet connection, a fault has been logged. [18:36, 07/05/2024] Web Africa: Sibongile M.: Thank you for being so patient while I was assisting you with your query, please reply by typing ENDCHAT. Have a wonderful evening [18:36, 07/05/2024] 🌹CHAN 🌹: Endchat [18:36, 07/05/2024] Web Africa: Looks like you’re done! Your session (***) has been closed. You’re back with Willie now. Press 1 to reopen chat, press 2 to rate your experience with Sibongile or press 0 for the main menu. [14:10, 13/05/2024] 🌹CHAN 🌹: Good day [14:10, 13/05/2024] Web Africa: Hi Yolanda, thank you for making use of our Live Chat support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

1: I have a billing enquiry. 2: I would like to cancel my service. 3: My service was recently activated, I need help setting it up. 4: I need an order, delivery or installation update. 5: I want to order a service/product. 6: I have a connection/speed issue. [14:11, 13/05/2024] 🌹CHAN 🌹: 6 [14:11, 13/05/2024] Web Africa: I found the following services on your account, please enter the number for the service that relates to this enquiry.

1. Other Other (Active***) 2. Zoom Fibre (dwf60@wa***) [14:11, 13/05/2024] 🌹CHAN 🌹: 2 [14:11, 13/05/2024] Web Africa: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform. [14:15, 13/05/2024] 🌹CHAN 🌹: I dnt need to grab a cuppa I need to speak to someone now [14:15, 13/05/2024] Web Africa: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [14:41, 13/05/2024] 🌹CHAN 🌹: Willie am still waiting [14:41, 13/05/2024] Web Africa: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [14:46, 13/05/2024] Web Africa: Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB [15:01, 13/05/2024] Web Africa: Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB [15:16, 13/05/2024] Web Africa: Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available. [15:30, 13/05/2024] Web Africa: Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available. [15:45, 13/05/2024] Web Africa: This is taking much longer than usual. I am putting your request on high priority for an agent to get back to as soon as possible. Sit tight, we’ll get you help as soon as possible. [16:00, 13/05/2024] Web Africa: This is taking much longer than usual. I am putting your request on high priority for an agent to get back to as soon as possible. Sit tight, we’ll get you help as soon as possible. [16:00, 13/05/2024] Web Africa: Daryll: Hi there, my name is Daryll, how can I assist you today? [16:08, 13/05/2024] 🌹CHAN 🌹: My word I waited 2 hrs to speak to a agent [16:08, 13/05/2024] 🌹CHAN 🌹: Hi, Daryll my ref *** [16:09, 13/05/2024] 🌹CHAN 🌹: My WIFI is tsill not working [16:09, 13/05/2024] Web Africa: Daryll H.: Sorry for the wait in getting through to us, there queues are a bit high today, sorry to hear about the internet not working, let us get that working for you, just a moment, thanks [16:10, 13/05/2024] 🌹CHAN 🌹: It hasn't been working since last week Tuesday [16:13, 13/05/2024] Web Africa: Daryll H.: Ok so Zoom is unfortunately still working on your query. We advised them it's urgent as well so that they can expedite the resolution process Really sorry for the trouble though. [16:14, 13/05/2024] 🌹CHAN 🌹: Hai this is ridiculous honestly but then my account must be paid in full. [16:15, 13/05/2024] 🌹CHAN 🌹: I am chatting to you now bcoz am at work, When I am home i cant follow up or anything bcoz I dont have data to chat [16:19, 13/05/2024] Web Africa: Daryll H.: Sorry for the delay with Zoom fixing your issue. Concerning the payment in full, What we do is, once the issue is resolved, then we can go back to the account to review down time credits so that you don't get billed for the days your service was not working 🙂👍 [16:25, 13/05/2024] 🌹CHAN 🌹: My darling Daryll that has never ever Happened last time my line was down for 2 weeks and I had to pay my full amount [16:25, 13/05/2024] 🌹CHAN 🌹: Anyway Thank you for your assistance [16:26, 13/05/2024] 🌹CHAN 🌹: ENDCHAT [16:26, 13/05/2024] Web Africa: Looks like you’re done! Your session (***) has been closed. You’re back with Willie now. Press 1 to reopen chat, press 2 to rate your experience with Daryll or press 0 for the main menu. [11:20, 17/05/2024] 🌹CHAN 🌹: HELLO [11:20, 17/05/2024] Web Africa: Hi Yolanda, thank you for making use of our Live Chat support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:20, 17/05/2024] Web Africa: Hi, what can I do for you today? 🤖 [11:20, 17/05/2024] 🌹CHAN 🌹: 4 [11:20, 17/05/2024] Web Africa: Thanks Yolanda Jasmin. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I would like to cancel my service. 3: My service was recently activated, I need help setting it up. 4: I need an order, delivery or installation update. 5: I want to order a service/product. 6: I have a connection/speed issue. [11:20, 17/05/2024] 🌹CHAN 🌹: 6 [11:20, 17/05/2024] Web Africa: I found the following services on your account, please enter the number for the service that relates to this enquiry.

1. WA Other (Active***) 2. Zoom Fibre (dwf60@wa***) [11:20, 17/05/2024] 🌹CHAN 🌹: 2 [11:20, 17/05/2024] Web Africa: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform. [11:37, 17/05/2024] Web Africa: Kgopolo: Hi there, my name is Kgopolo, how can I assist you today? [11:40, 17/05/2024] 🌹CHAN 🌹: Good day Kgopolo [11:40, 17/05/2024] 🌹CHAN 🌹: my ref *** [11:41, 17/05/2024] 🌹CHAN 🌹: My wifi is still not sorted out since last week Tuesday [11:42, 17/05/2024] 🌹CHAN 🌹: I am getting very angry with the nonsense service I am getting [11:44, 17/05/2024] Web Africa: Kgopolo M.: thank you for taking the time to reach out to us .Having an intermittent internet connection can be down to a number of factors and I understand the urgency of getting this resolved for you Please allow me to follow up for you [11:45, 17/05/2024] 🌹CHAN 🌹: Thats all I am getting from Web Africa and nothing has become off this problem [11:52, 17/05/2024] Web Africa: this is the latest update [11:53, 17/05/2024] 🌹CHAN 🌹: I dont have connection at all at home [11:53, 17/05/2024] 🌹CHAN 🌹: That LOS still red light [11:56, 17/05/2024] Web Africa: Kgopolo M.: strange let me revert back to zoom [11:56, 17/05/2024] 🌹CHAN 🌹: Thank you [12:02, 17/05/2024] Web Africa: Kgopolo M.: your more than welcome [12:17, 17/05/2024] 🌹CHAN 🌹: Any other feedback [12:18, 17/05/2024] Web Africa: Kgopolo M.: they take some time to reply so I will update you via call or email [12:30, 17/05/2024] 🌹CHAN 🌹: And my problem is that I dont have data to chat once I get home thats why am chatting whilst am at work [12:31, 17/05/2024] Web Africa: Kgopolo M.: oh i understand, what time do you get home [12:35, 17/05/2024] 🌹CHAN 🌹: I get home after 6 [12:37, 17/05/2024] Web Africa: Kgopolo M.: how about tomorrow cause we also work on weekends [12:39, 17/05/2024] 🌹CHAN 🌹: Am at home on weekends [12:39, 17/05/2024] Web Africa: Kgopolo M.: please send us a chat so we can troubleshoot [12:40, 17/05/2024] 🌹CHAN 🌹: But how bcoz i dnt have data when i am at home [12:41, 17/05/2024] Web Africa: Kgopolo M.: thats going to be a problem cause you also have to send us pictures [12:41, 17/05/2024] 🌹CHAN 🌹: I will see who i can hoy spot from [12:44, 17/05/2024] Web Africa: Kgopolo M.: okay thank you [12:59, 17/05/2024] 🌹CHAN 🌹: U welcome [12:59, 17/05/2024] 🌹CHAN 🌹: Can I end the chat now [12:59, 17/05/2024] Web Africa: Kgopolo M.: yes we are done for now [12:59, 17/05/2024] Web Africa: Kgopolo M.: Thank you for contacting us, please let me know if there is anything else I can assist you with, otherwise if you are satisfied kindly close this chat by typing "ENDCHAT". Thank you and have a superb day further!" [13:00, 17/05/2024] 🌹CHAN 🌹: ENDCHAT [13:00, 17/05/2024] Web Africa: Looks like you’re done! Your session (***) has been closed. You’re back with Willie now. Press 1 to reopen chat, press 2 to rate your experience with Kgopolo or press 0 for the main menu. [10:59, 19/05/2024] 🌹CHAN 🌹: Hello [10:59, 19/05/2024] Web Africa: Hi Yolanda, thank you for making use of our Live Chat support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [10:59, 19/05/2024] Web Africa: Hi, what can I do for you today? 🤖 [10:59, 19/05/2024] 🌹CHAN 🌹: 1 [10:59, 19/05/2024] Web Africa: Thanks, let me take a quick look for you... [10:59, 19/05/2024] Web Africa: Great news! You have the following services available in your area:

Fibre is Available! Click on the link below to check out our packages and sign-up today. https://www.webafrica.co.za/fibre?addresslat=-29,***&addresslng=30,***&utm_source=chatbot&utm_medium=link&utm_campaign=chatbotsearch

LTE is Available! Click on the link below to check out our packages and sign-up today. https://www.webafrica.co.za/lte?addresslat=-29,***&addresslng=30,***&utm_source=chatbot&utm_medium=link&utm_campaign=chatbotsearch

[11:00, 19/05/2024] 🌹CHAN 🌹: Jello [11:00, 19/05/2024] Web Africa: Please choose an appropriate option from the menu below.

1: I have a billing enquiry. 2: I would like to cancel my service. 3: My service was recently activated, I need help setting it up. 4: I need an order, delivery or installation update. 5: I want to order a service/product. 6: I have a connection/speed issue. [11:00, 19/05/2024] 🌹CHAN 🌹: 6 [11:00, 19/05/2024] Web Africa: I found the following services on your account, please enter the number for the service that relates to this enquiry.

1. WA Other (Active***) 2. Zoom Fibre (dwf60@wa***) [11:00, 19/05/2024] 🌹CHAN 🌹: 2 [11:00, 19/05/2024] Web Africa: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform. [11:01, 19/05/2024] Web Africa: Keenan: Hi there, my name is Keenan, how can I assist you today? [11:01, 19/05/2024] 🌹CHAN 🌹: Hi Keenan [11:02, 19/05/2024] 🌹CHAN 🌹: My ref *** [11:03, 19/05/2024] 🌹CHAN 🌹: Its going on 2 weeks now [11:03, 19/05/2024] Web Africa: Keenan B.: I will be happy to look into your connection issue for you. Allow me to pull up your account and service. Kindly confirm the email address linked to your account and the physical address for the service in question today [11:04, 19/05/2024] 🌹CHAN 🌹: *** [11:04, 19/05/2024] Web Africa: Keenan B.: I cannot open videos on this platform, please send me images instead [11:05, 19/05/2024] 🌹CHAN 🌹: Apparently it was fixed i dont when or who fixed the issue voz my wifi is still not working [11:05, 19/05/2024] 🌹CHAN 🌹: LOS light is still flashing red on the fibre box [11:06, 19/05/2024] 🌹CHAN 🌹: I am really losing my patience now with Web Africa and this Zoom fibre people [11:06, 19/05/2024] Web Africa: Keenan B.: Thank you, allow me a few minutes to investigate the issue on my side, I will update you as soon as possible. [11:10, 19/05/2024] Web Africa: There still appears to be a issue, please switch off the router and fibre box while I further investigate the issue [11:11, 19/05/2024] 🌹CHAN 🌹: I have done so may times [11:11, 19/05/2024] 🌹CHAN 🌹: I am gonna put it off again [11:11, 19/05/2024] Web Africa: Keenan B.: Please do it again while we are on this chat [11:12, 19/05/2024] 🌹CHAN 🌹: Its off [11:13, 19/05/2024] Web Africa: Keenan B.: Thank you [11:31, 19/05/2024] 🌹CHAN 🌹: You still there [11:31, 19/05/2024] Web Africa: Keenan B.: Yes I am, did you switch the hardware back on already? [11:32, 19/05/2024] 🌹CHAN 🌹: No [11:33, 19/05/2024] Web Africa: Keenan B.: Please switch it on now [11:35, 19/05/2024] 🌹CHAN 🌹: Its on [11:35, 19/05/2024] Web Africa: Keenan B.: Okay give it 3 to 5 minutes [11:36, 19/05/2024] 🌹CHAN 🌹: Ok [11:41, 19/05/2024] 🌹CHAN 🌹: Still the same [11:42, 19/05/2024] Web Africa: Keenan B.: Send me images please [11:43, 19/05/2024] 🌹CHAN 🌹: Los is still red [11:43, 19/05/2024] 🌹CHAN 🌹: When i take the pic it doesn't show on the pic [11:44, 19/05/2024] Web Africa: Keenan B.: Thank you, I will update the faults team now, please hold [11:45, 19/05/2024] 🌹CHAN 🌹: If this wifi is not fixed by today. Then your company can come fetch this rubbosh [11:46, 19/05/2024] 🌹CHAN 🌹: I can spend so much money on data and yet i have wifi thats not working. My kids cant watch tv and then i must still pay a full bill at the end of the month. Its not fair [11:48, 19/05/2024] Web Africa: Keenan B.: I cannot promise that will happen as faults move very slow on the weekend, to give you a realistic expectation, before end of day tomorrow [11:50, 19/05/2024] 🌹CHAN 🌹: But its been down for 2 weeks now. How fast do these guys work [11:51, 19/05/2024] Web Africa: Keenan B.: I understand the urgency of the situation and how long its been down but the solution has to come from zoom fibre as its a line issue, not something I can resolved on this chat [11:53, 19/05/2024] 🌹CHAN 🌹: I no you cant resolve the issue over the phone. [11:53, 19/05/2024] 🌹CHAN 🌹: Anyway thank you for ur assistance Keenan. [11:56, 19/05/2024] Web Africa: Keenan B.: You're welcome, I have updated the faults team on my findings today and will keep an eye on the ticket until its been resolved [11:57, 19/05/2024] 🌹CHAN 🌹: Thsnk you [11:58, 19/05/2024] Web Africa: Keenan B.: You're welcome, Is there perhaps anything else I can assist you with at this time? [12:29, 19/05/2024] 🌹CHAN 🌹: No that would be all thank u [12:30, 19/05/2024] Web Africa: Keenan B.: To summarize our conversation today, you followed up on a ongoing fault, Upon the review of your account I took the following actions - I found the fault has been updated, line reprovisioned but no changes after rebooting, fault updated and escalated as urgent [13:34, 19/05/2024] Web Africa: Keenan Benjamin: Hi Yolanda Jasmin, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation. [14:53, 23/05/2024] 🌹CHAN 🌹: HELLO [14:53, 23/05/2024] Web Africa: Hi Yolanda, thank you for making use of our Live Chat support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

1: I have a billing enquiry. 2: I would like to cancel my service. 3: My service was recently activated, I need help setting it up. 4: I need an order, delivery or installation update. 5: I want to order a service/product. 6: I have a connection/speed issue. [14:53, 23/05/2024] 🌹CHAN 🌹: 6 [14:53, 23/05/2024] Web Africa: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform. [15:02, 23/05/2024] Web Africa: Lesego: Hi there, my name is Lesego, how can I assist you today? [15:02, 23/05/2024] 🌹CHAN 🌹: Good day Lesego [15:03, 23/05/2024] 🌹CHAN 🌹: My Ref ***

My wifi has been down for 17 days now No feedback from Web Africa nor Zoom fibre [15:04, 23/05/2024] 🌹CHAN 🌹: Come the end of the month Web Africa going to bill me for something i used for only 6day for May [15:08, 23/05/2024] 🌹CHAN 🌹: Hello is anyone there????? [15:10, 23/05/2024] Web Africa: Lesego N.: Hi Yolanda. I trust you are well. I can see that the service has been down for an extended period and I understand that you need the matter resolved without any further delays [15:11, 23/05/2024] Web Africa: Lesego N.: Please hold on while I check [15:11, 23/05/2024] 🌹CHAN 🌹: Yes you are right about that [15:17, 23/05/2024] Web Africa: Lesego N.: Zoom fibre has advised that the line is up. Please send me a picture of the lights on the fibre box as well as the router [15:18, 23/05/2024] 🌹CHAN 🌹: I am getting dam angry with this back and forth thing [15:19, 23/05/2024] 🌹CHAN 🌹: Tell them to come into my house and see for them selves if this dam thing is working [15:19, 23/05/2024] 🌹CHAN 🌹: .I have had it [15:19, 23/05/2024] 🌹CHAN 🌹: I havent heard of them even coming to my house [15:20, 23/05/2024] 🌹CHAN 🌹: Los is still red [15:20, 23/05/2024] 🌹CHAN 🌹: So please tell me how is the line up [15:20, 23/05/2024] 🌹CHAN 🌹: If its up please tell me when last did we use the wifi [15:25, 23/05/2024] Web Africa: Lesego N.: I am so sorry for the inconvenience caused. I can see its still down and I've escalated the issue to zoom fibre to send someone out [15:27, 23/05/2024] 🌹CHAN 🌹: Tell them to come and take they ******* out my house coz I dont want it [15:35, 23/05/2024] Web Africa: Lesego N.: I am so sorry for the inconvenience caused by this, it is certainly not our intention. We will ensure that this is resolved urgently [15:36, 23/05/2024] 🌹CHAN 🌹: Thats what all the agents say that i speak too [15:40, 23/05/2024] Web Africa: Lesego N.: I completely understand. I am so sorry for the inconvenience caused [15:41, 23/05/2024] 🌹CHAN 🌹: And the saddest part is no1 will follow up and see if my issue has been resolved nothing [15:41, 23/05/2024] 🌹CHAN 🌹: Its only when i chat then I get the same response as all the other times that i have followed up [15:42, 23/05/2024] 🌹CHAN 🌹: That's such awesome customer service. I will put this up on hello Peter coz i am not winni g here [15:43, 23/05/2024] Web Africa: Lesego N.: I've taken ownership of this fault. I will certainly send you feedback via email as soon as I get it [15:46, 23/05/2024] 🌹CHAN 🌹: Thank you Lesego. [15:50, 23/05/2024] Web Africa: Lesego N.: I am so sorry for the inconvenience caused by this. [16:14, 23/05/2024] 🌹CHAN 🌹: Even though you sorry for the inconvenience caused Lesego I will still put this on Hello Peter and it's not fault. [16:16, 23/05/2024] Web Africa: Lesego N.: I completely understand [17:26, 23/05/2024] Web Africa: Lesego Ndaba: Hi Yolanda Jasmin, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation. [11:44, 24/05/2024] 🌹CHAN 🌹: HI [11:44, 24/05/2024] Web Africa: Hi, what can I do for you today? 🤖 [11:44, 24/05/2024] 🌹CHAN 🌹: My Wifi is still not working [11:44, 24/05/2024] Web Africa: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:45, 24/05/2024] 🌹CHAN 🌹: 5 [11:45, 24/05/2024] Web Africa: Can you please provide me with your fault reference number? [11:45, 24/05/2024] 🌹CHAN 🌹: Ref *** [11:45, 24/05/2024] Web Africa: Hmm, I can’t seem to locate your reference number on our system. Please double-check your reference number. Type 5 to try again. [11:46, 24/05/2024] 🌹CHAN 🌹: My Ref *** [11:46, 24/05/2024] Web Africa: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:46, 24/05/2024] 🌹CHAN 🌹: 5 [11:46, 24/05/2024] Web Africa: Can you please provide me with your fault reference number? [11:47, 24/05/2024] 🌹CHAN 🌹: *** [11:47, 24/05/2024] Web Africa: Hmm, I can’t seem to locate your reference number on our system. Please double-check your reference number. Type 5 to try again. [11:47, 24/05/2024] 🌹CHAN 🌹: My Ref *** [11:47, 24/05/2024] Web Africa: Please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:47, 24/05/2024] 🌹CHAN 🌹: 5 [11:47, 24/05/2024] 🌹CHAN 🌹: My Ref *** [11:47, 24/05/2024] Web Africa: Can you please provide me with your fault reference number? [11:47, 24/05/2024] Web Africa: Hmm, I can’t seem to locate your reference number on our system. Please double-check your reference number. Type 5 to try again. [11:48, 24/05/2024] 🌹CHAN 🌹: My Ref *** [11:48, 24/05/2024] Web Africa: Please choose an appropriate option from the menu below.

1: I have a billing enquiry. 2: I would like to cancel my service. 3: My service was recently activated, I need help setting it up. 4: I need an order, delivery or installation update. 5: I want to order a service/product. 6: I have a connection/speed issue. [11:48, 24/05/2024] 🌹CHAN 🌹: 6 [11:48, 24/05/2024] Web Africa: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform.

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