Terrible customer service from Webafrica

Webafrica were such a good ISP when they first started out, but since then have become one of the worst companies I've ever had to deal with.

It is almost impossible to speak to a human when you need to resolve a query. You have to wait sometime hours on whatsapp to connect to somebody, and then when you do, most of the time they are ***********. I tried 3 times to cancel my contract because I was emigrating and they made it so difficult that eventually I had to give up and let the contract continue another 2 months after I left the country.

Then they tried to recover claw back fees even though they had nothing to do with installation of my fibre because the building I lived in, installed all the fibre lines. Webafrica literally delivered the box which they plugged in and a router. What a joke!

The moment you are in arrears with your account though, a human is VERY quick to call you!!

Stay away from this terrible provider, if I could rate them 0 out of 5 I would.

Rather look at someone like Afrihost. They have a convenient app which you can always do everything yourself and you do not have to deal with a chat bot or an *********** agent on whatsapp that takes 5 hours to respond!