1 reviews | Active since Aug 2022
Terrible Customer Service from WEBAFRICA
My Internet has been down from the 14/08/2022, To date which is the 18/08/2022, Nobody can tell what the problem is or when the issue will be resolved, I asked for a manager to contact me, the agents say to write an email to complaints department. You write the email the complaints manager says he cannot assist because I am sending it from an email address that is not registered with them and no assistance what so ever. Numerous agents have tried to assist , but no one can give me a proper answer or time frame.
You can only communicate with WEBAFRICA via Whatsapp, which is so frustrating, as you must now put you life on hold waiting for an agent to assist , which sometimes they just don't get back to you.
The only upside is that some of the Agents are well mannered.
Only god will know when my internet will be restored. :(
This is by far the worst service I ever got in my life
The agent will get me to go through the same process.
unfortunately their efforts give the same result, which is called insanity.
Someone from customer services emails me and apologizes and makes me do the exact same things as the agent,
I'm still waiting for a ****** reply from her.
I gave them the great idea of getting a technician out, which by all means should have be done on Tuesday,
Now one can tell me when the technician will come out.
I cannot wait to leave this useless company .
The agent will get me to go through the same process.
unfortunately their efforts give the same result, which is called insanity.
Someone from customer services emails me and apologizes and makes me do the exact same things as the agent,
I'm still waiting for a ****** reply from her.
I gave them the great idea of getting a technician out, which by all means should have be done on Tuesday,
Now one can tell me when the technician will come out.
I cannot wait to leave this useless company .