Terrible customer service

The customer service level is horrific. I var been transferred between departments several times over 3days with no resolution. My internet has been down, they have already debited my account...nobody can give me a proper answer...they instead default to their normal way of transferring, transferring and more transferring. It is actually horrible experience. I cant even cancel ...that process also sucks...and no manager or supervisor to call back...even after i requested it on numerous occasions. I desperately want yo move to a better ISP. Bradley