Terrible customer service, even worse WhatsApp Chatbot experience

My internet has been off for 3 days now following the rain on Monday in Cape Town.

I have been using the dumb whatsapp number that takes me in circles to ask me, is my internet SLOW or OFF.

Everytime I follow the insanely slow to respond bot, it circles back to say speak to an agent (NO AGEN EVER REACHES OUT AND I HAVE NO WAY OF CONTACTING THIS GHOST AGENT)

Or just asks me the same old questions over and over.

I have called the line more than 6 times alone today, one time they said they will get a manager to call me and guess what, no one called.

It is 16:30 on a Friday afternoon now, I work from home and now my whole family must be without internet connection this whole weekend.

This is totally unacceptable.