KR
Karabo R
1 reviews | Active since Jul 2020
11 Jun 2026, 21:46
Terrible customer service
TERRIBLE CUSTOMER SERVICE - I WOULD NOT RECOMMEND
I received a message from Webafrica confirming that my Wi-Fi issue had been resolved after trying for daaaays to get help. Got home, still not working.
I’ve now been waiting for over five hours on WhatsApp for technical support, with no resolution. The WhatsApp-only support model is incredibly frustrating (HORRIBLE MODEL) responses take hours, and you’re often passed between multiple agents before getting help.
If you’re going to mark a fault as resolved, at least make sure it actually is.
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Replies (1)
Webafrica's replyOfficial
12 Jun 2026, 09:11Hi Karabo ,We understand how frustrating it is to finally have your service marked as active but still not be able to connect, especially after trying repeatedly to get assistance and being left feeling unheard. This is not the level of service we aim to provide, and we always strive to meet our clients’ expectations. A request has been logged for our onboarding team to reach out to you directly and assist with getting your connection set up and working as it should. They will work with you to ensure everything is configured correctly and that you are able to get online without further delays.Please feel free to continue the conversation with us on Hello Peter if you need any further support, and we will stay engaged with you until this is resolved.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 Jun 2026, 09:11
Official
Hi Karabo ,We understand how frustrating it is to finally have your service marked as active but still not be able to connect, especially after trying repeatedly to get assistance and being left feeling unheard. This is not the level of service we aim to provide, and we always strive to meet our clients’ expectations. A request has been logged for our onboarding team to reach out to you directly and assist with getting your connection set up and working as it should. They will work with you to ensure everything is configured correctly and that you are able to get online without further delays.Please feel free to continue the conversation with us on Hello Peter if you need any further support, and we will stay engaged with you until this is resolved.Warm regards,
Webafrica Crew
Webafrica Crew