Terrible customer service. Avoid at all costs

I have been a customer for two years, and the service I've received over the past two weeks has been nothing short of horrific. I rely on a stable internet connection for my business, which involves daily Zoom calls and Teams meetings. Instead, I've been given the runaround with repeated instructions to simply restart my router, with no real troubleshooting or assistance.

Despite my frustration, I was offered a discount when I expressed my desire to cancel, but that doesn't address my primary concern: the unacceptable service quality. At no point has a technician been dispatched to identify the issue. Instead, I’m left with intermittent service, receiving single-digit speeds when I pay for 50 Mbps up and down. This has severely impacted my ability to run my gym, which serves 240 members.

Whenever I reach out for help, the conversation ends abruptly, forcing me to start the process over again. Now, after two weeks of this continuous cycle, I’ve asked to cancel my service and was told I must pay for another month and return the router at my own expense.

This level of service is unacceptable, and I will be recommending to everyone I know on Webafrica to cancel their accounts. Treating customers this way is simply not right.