JR
Jodee R
1 reviews | Active since Jun 2026
11 Jun 2026, 17:11
Terrible customer service and no solutions
My internet has been down for over a month, and because Webafrica has no contact number for customer support only a WhatsApp line, each time I make contact I have to speak to someone new who asks all the same questions and gets me to do the same checks.
On Monday (3 days ago) I got tired of repeating the same things for the fourth time and asked for a manager call back, which I was told would take up to 72 hours. So today being Thursday I’ve heard nothing and I’m forced to message the whatsapp line again, of course I speak to another new person who now tells me she can’t currently access my previous chats so I’ll have to go through everything with her again in order for her to investigate why I haven’t been called.
I’ve wasted hours, not to mention money because I’ve had to drive to the premises where the issue is in order to do the troubleshooting as I do not live there, and I’m still in the same position as a month ago. Really pathetic
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Replies (7)0
Replies (7)
Webafrica's replyOfficial
12 Jun 2026, 08:28Hi Jodee ,
We can see how frustrating it has been to deal with a prolonged loss of connectivity, repeated troubleshooting, and having to re-explain the issue each time you reach out. Your internet service should be stable and reliable, and it should not lead to this level of inconvenience or disruption. From our side, there are currently no visible outages or faults detected on your line. As part of our checks, a GPON provision has been completed in an effort to clear any underlying connection issues. To help restore your service, please ensure that the Ethernet cable is connected from the WAN port on your router to LAN1 on the Vumatel ONT. Thereafter, restart both your router and the Vumatel ONT and test the connection again.
If the connection remains down, please send us a direct message on Hello Peter with details of what each light is doing on the Vumatel ONT so we can determine the next steps and move this forward without further repetition.
We are ready to keep working through this with you and get your connection restored, so please keep us updated with your test results and we will take it forward from there.
Warm regards,
Webafrica Crew
We can see how frustrating it has been to deal with a prolonged loss of connectivity, repeated troubleshooting, and having to re-explain the issue each time you reach out. Your internet service should be stable and reliable, and it should not lead to this level of inconvenience or disruption. From our side, there are currently no visible outages or faults detected on your line. As part of our checks, a GPON provision has been completed in an effort to clear any underlying connection issues. To help restore your service, please ensure that the Ethernet cable is connected from the WAN port on your router to LAN1 on the Vumatel ONT. Thereafter, restart both your router and the Vumatel ONT and test the connection again.
If the connection remains down, please send us a direct message on Hello Peter with details of what each light is doing on the Vumatel ONT so we can determine the next steps and move this forward without further repetition.
We are ready to keep working through this with you and get your connection restored, so please keep us updated with your test results and we will take it forward from there.
Warm regards,
Webafrica Crew
Webafrica's reply12 Jun 2026, 08:28
Official
Hi Jodee ,
We can see how frustrating it has been to deal with a prolonged loss of connectivity, repeated troubleshooting, and having to re-explain the issue each time you reach out. Your internet service should be stable and reliable, and it should not lead to this level of inconvenience or disruption. From our side, there are currently no visible outages or faults detected on your line. As part of our checks, a GPON provision has been completed in an effort to clear any underlying connection issues. To help restore your service, please ensure that the Ethernet cable is connected from the WAN port on your router to LAN1 on the Vumatel ONT. Thereafter, restart both your router and the Vumatel ONT and test the connection again.
If the connection remains down, please send us a direct message on Hello Peter with details of what each light is doing on the Vumatel ONT so we can determine the next steps and move this forward without further repetition.
We are ready to keep working through this with you and get your connection restored, so please keep us updated with your test results and we will take it forward from there.
Warm regards,
Webafrica Crew
We can see how frustrating it has been to deal with a prolonged loss of connectivity, repeated troubleshooting, and having to re-explain the issue each time you reach out. Your internet service should be stable and reliable, and it should not lead to this level of inconvenience or disruption. From our side, there are currently no visible outages or faults detected on your line. As part of our checks, a GPON provision has been completed in an effort to clear any underlying connection issues. To help restore your service, please ensure that the Ethernet cable is connected from the WAN port on your router to LAN1 on the Vumatel ONT. Thereafter, restart both your router and the Vumatel ONT and test the connection again.
If the connection remains down, please send us a direct message on Hello Peter with details of what each light is doing on the Vumatel ONT so we can determine the next steps and move this forward without further repetition.
We are ready to keep working through this with you and get your connection restored, so please keep us updated with your test results and we will take it forward from there.
Warm regards,
Webafrica Crew
JR
Jodee R's updateReviewer Update
17 Jun 2026, 14:09I am so disgusted right now. After waiting 2 days for the call back that you promised me I have to message you again before I get a call. eventually someone calls and wants to send me back to the premises to do the same checks AGAIN. When I say I’m not happy he tells me AGAIN that he will request a manager call back which takes 3 days, I say I want to speak to someone now and he says there’s no one.
I’ve had enough, I want you to cancel my line immediately and release it so that I can get another ISP. I expect you to refund my payments for this entire time that I’ve had no internet as your service has been shocking and completely unhelpful. I have been posting my replies privately for the last few days as I wanted to give you a chance to solve my problem but I am posting this publicly so people can know they need to avoid your company.
I am waiting for feedback regarding my cancellation and refund
I’ve had enough, I want you to cancel my line immediately and release it so that I can get another ISP. I expect you to refund my payments for this entire time that I’ve had no internet as your service has been shocking and completely unhelpful. I have been posting my replies privately for the last few days as I wanted to give you a chance to solve my problem but I am posting this publicly so people can know they need to avoid your company.
I am waiting for feedback regarding my cancellation and refund
JR
Jodee R's update17 Jun 2026, 14:09
Reviewer Update
I am so disgusted right now. After waiting 2 days for the call back that you promised me I have to message you again before I get a call. eventually someone calls and wants to send me back to the premises to do the same checks AGAIN. When I say I’m not happy he tells me AGAIN that he will request a manager call back which takes 3 days, I say I want to speak to someone now and he says there’s no one.
I’ve had enough, I want you to cancel my line immediately and release it so that I can get another ISP. I expect you to refund my payments for this entire time that I’ve had no internet as your service has been shocking and completely unhelpful. I have been posting my replies privately for the last few days as I wanted to give you a chance to solve my problem but I am posting this publicly so people can know they need to avoid your company.
I am waiting for feedback regarding my cancellation and refund
I’ve had enough, I want you to cancel my line immediately and release it so that I can get another ISP. I expect you to refund my payments for this entire time that I’ve had no internet as your service has been shocking and completely unhelpful. I have been posting my replies privately for the last few days as I wanted to give you a chance to solve my problem but I am posting this publicly so people can know they need to avoid your company.
I am waiting for feedback regarding my cancellation and refund
Webafrica's replyOfficial
17 Jun 2026, 14:37Hi Jodee,
We understand how frustrating this situation must be, especially after waiting for a promised call back, going through repeated troubleshooting, and not receiving the level of support you expected. This is not the standard of service we aim to provide. We can confirm that a request has been logged for our Cancellations Team to reach out to you directly to address your concerns and assist with your cancellation and refund request. They will review your case in detail and ensure this is handled appropriately.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after waiting for a promised call back, going through repeated troubleshooting, and not receiving the level of support you expected. This is not the standard of service we aim to provide. We can confirm that a request has been logged for our Cancellations Team to reach out to you directly to address your concerns and assist with your cancellation and refund request. They will review your case in detail and ensure this is handled appropriately.
Warm regards,
Webafrica Crew
Webafrica's reply17 Jun 2026, 14:37
Official
Hi Jodee,
We understand how frustrating this situation must be, especially after waiting for a promised call back, going through repeated troubleshooting, and not receiving the level of support you expected. This is not the standard of service we aim to provide. We can confirm that a request has been logged for our Cancellations Team to reach out to you directly to address your concerns and assist with your cancellation and refund request. They will review your case in detail and ensure this is handled appropriately.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after waiting for a promised call back, going through repeated troubleshooting, and not receiving the level of support you expected. This is not the standard of service we aim to provide. We can confirm that a request has been logged for our Cancellations Team to reach out to you directly to address your concerns and assist with your cancellation and refund request. They will review your case in detail and ensure this is handled appropriately.
Warm regards,
Webafrica Crew
JR
Jodee R's updateReviewer Update
27 Jun 2026, 20:19It has now been almost two more weeks since our last communication. The only call I have received is someone trying to convince me to stay with your company. I asked for someone to call me regarding my refund and cancellation and I am still waiting. Pathetic
JR
Jodee R's update27 Jun 2026, 20:19
Reviewer Update
It has now been almost two more weeks since our last communication. The only call I have received is someone trying to convince me to stay with your company. I asked for someone to call me regarding my refund and cancellation and I am still waiting. Pathetic
Webafrica's replyOfficial
29 Jun 2026, 11:02Hi Jodee,
We understand how frustrating this must be, especially after waiting this long for someone to assist with your cancellation and refund while not being contacted as expected. This has clearly not been the level of service and follow through we aim to provide.
A follow up request has been sent again to the Cancellations Team, asking them to reach out to you directly and assist with your cancellation and refund request as a matter of urgency. Your case has been re‑emphasised to ensure it receives the attention it requires.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after waiting this long for someone to assist with your cancellation and refund while not being contacted as expected. This has clearly not been the level of service and follow through we aim to provide.
A follow up request has been sent again to the Cancellations Team, asking them to reach out to you directly and assist with your cancellation and refund request as a matter of urgency. Your case has been re‑emphasised to ensure it receives the attention it requires.
Warm regards,
Webafrica Crew
Webafrica's reply29 Jun 2026, 11:02
Official
Hi Jodee,
We understand how frustrating this must be, especially after waiting this long for someone to assist with your cancellation and refund while not being contacted as expected. This has clearly not been the level of service and follow through we aim to provide.
A follow up request has been sent again to the Cancellations Team, asking them to reach out to you directly and assist with your cancellation and refund request as a matter of urgency. Your case has been re‑emphasised to ensure it receives the attention it requires.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after waiting this long for someone to assist with your cancellation and refund while not being contacted as expected. This has clearly not been the level of service and follow through we aim to provide.
A follow up request has been sent again to the Cancellations Team, asking them to reach out to you directly and assist with your cancellation and refund request as a matter of urgency. Your case has been re‑emphasised to ensure it receives the attention it requires.
Warm regards,
Webafrica Crew
JR
Jodee R's updateReviewer Update
05 Jul 2026, 15:54I am really so sick of having to send messages to your pathetic company. Your last response to me, with your generic platitudes of understanding my frustration, was a week ago. Since then I still haven’t received a call or any assistance to cancel my line and get refunded, but you had no problem taking another debit from my account for a service I am not receiving. What do I need to do before someone competent contacts me to resolve this issue?
JR
Jodee R's update05 Jul 2026, 15:54
Reviewer Update
I am really so sick of having to send messages to your pathetic company. Your last response to me, with your generic platitudes of understanding my frustration, was a week ago. Since then I still haven’t received a call or any assistance to cancel my line and get refunded, but you had no problem taking another debit from my account for a service I am not receiving. What do I need to do before someone competent contacts me to resolve this issue?
Webafrica's replyOfficial
06 Jul 2026, 15:40Hi Jodee,
We have logged a request for our Retentions team to get in touch with you as soon as possible today on ***
Warm regards,
Webafrica Crew
We have logged a request for our Retentions team to get in touch with you as soon as possible today on ***
Warm regards,
Webafrica Crew
Webafrica's reply06 Jul 2026, 15:40
Official
Hi Jodee,
We have logged a request for our Retentions team to get in touch with you as soon as possible today on ***
Warm regards,
Webafrica Crew
We have logged a request for our Retentions team to get in touch with you as soon as possible today on ***
Warm regards,
Webafrica Crew