Terrible Customer Service and Billing Issues

I app**** for fibre for my new home in February 2025, but only received the router on 20 March after I threatened to cancel the service. The fibre was finally activated on 29 March. Despite this, I was billed the full premium for March. I queried the charge and was assured that it would be refunded, but the refund never reflected in my account.

In April, I was billed the normal premium again. Then in May, I was shocked to see the bill had doubled, apparently because April’s payment was now considered outstanding. I’ve never been so frustrated and confused.

The most infuriating part is that there's no reliable way to speak to a real person. The only support available is through WhatsApp, which has been completely unhelpful. I’ve been fighting this issue since March, and now my account has been suspended, despite all my attempts to resolve the matter.

This experience has been extremely disappointing, and I wouldn’t wish it on anyone.