SS
Spherical S
1 reviews | Active since Jan 2026
07 Sept 2026, 17:17
Terrible customer service
Every month after billing I always have to struggle with getting them to fix my internet speed. After billing my speed drops to less than 1mbs and non of the agents are able to restore it, I don't even know why it drops in the first place. As I am writing this review, I have been trying to get it sorted for the past 10 hours now and it's either they dont respond, or they keep transferring you and you have to explain the same thing over and over again. I have finally given up. For someone who works online, I wouldn't recommend.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
08 Sept 2026, 08:24Hi Spherical,
We understand how frustrating it must be to experience recurring speed issues after billing, particularly when you're relying on your connection for work and have spent a significant amount of time trying to get the matter resolved. Having to repeatedly explain the same issue while seeking assistance can understandably leave you feeling unheard and unsupported.
We understand how frustrating it must be to experience recurring speed issues after billing, particularly when you're relying on your connection for work and have spent a significant amount of time trying to get the matter resolved. Having to repeatedly explain the same issue while seeking assistance can understandably leave you feeling unheard and unsupported.
This is not the seamless experience we aim to provide. Having reviewed the matter, we can see that you've been in contact with our agents and that the issue has since been escalated for further investigation. The team handling your case is actively following up with the network provider and remains committed to seeing the matter through to resolution.
Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better support experience and ensuring our customers receive the assistance and communication they expect.
If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply08 Sept 2026, 08:24
Official
Hi Spherical,
We understand how frustrating it must be to experience recurring speed issues after billing, particularly when you're relying on your connection for work and have spent a significant amount of time trying to get the matter resolved. Having to repeatedly explain the same issue while seeking assistance can understandably leave you feeling unheard and unsupported.
We understand how frustrating it must be to experience recurring speed issues after billing, particularly when you're relying on your connection for work and have spent a significant amount of time trying to get the matter resolved. Having to repeatedly explain the same issue while seeking assistance can understandably leave you feeling unheard and unsupported.
This is not the seamless experience we aim to provide. Having reviewed the matter, we can see that you've been in contact with our agents and that the issue has since been escalated for further investigation. The team handling your case is actively following up with the network provider and remains committed to seeing the matter through to resolution.
Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better support experience and ensuring our customers receive the assistance and communication they expect.
If you require any additional assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
11 Sept 2026, 12:55Hi Spherical,
We understand your frustration, especially after you’ve already restarted the router and your devices multiple times and the issue is still persisting.
We’ve logged this with our Technical Team to assist with further investigation into the ongoing slow connection. The team will review the information already provided and assist with the appropriate next steps.
We appreciate your patience and understand the impact this ongoing issue is having on your ability to work.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 12:55
Official
Hi Spherical,
We understand your frustration, especially after you’ve already restarted the router and your devices multiple times and the issue is still persisting.
We’ve logged this with our Technical Team to assist with further investigation into the ongoing slow connection. The team will review the information already provided and assist with the appropriate next steps.
We appreciate your patience and understand the impact this ongoing issue is having on your ability to work.
Warm regards,
Webafrica Crew
Webafrica Crew