Terrible Customer Service

If I could rate WebAfrica 0, I would. Absolutely pathetic customer service. From them taking a payment from me when they shouldn't have, to then giving me a credit note to offset the cost of a service I do not have, to then having to ask for a refund, and then being told to "be patient", because I will get the money back, even though it's almost two weeks since they took the money - money that they had no right to take.

Attempting to get any proper answers from their Whatsapp agents is pointless, if you can even get one of them to answer. The Twitter team is just as useless, skirting around the issue that despite being told that someone would call me to discuss the issue, no one has bothered.

I would really not suggest this company to anyone.