TERRIBLE CUSTOMER SERVICE !!!!

WebAfrica , Terrible customer service and ****** !!!

I have signed up with them at the end of November 2021. Upon the sale they asked whether there was a vumatel box installed in my premises I confirmed that there was already a box in the unit (obviously from the previous tenants). They then only sent me the router which I connected myself upon the delivery, After I connected the router there was no internet connection I reported the issue and they sent out technicians, The wifi had worked for 2 days, thereafter it was off again. I needed to report the issue again, 30 mins of holding the line everyday with no answer and basically chatting to Willie-the-bot as there consultants on there Whatsapp suck and are unable to assist !

Basically I am sharing a port with another unit in my complex hence there was no connection to the internet. I have been trying to explain this to these ******** but they refuse to understand this.

I've probably only had this wifi working for 2 weeks and then it goes down. Technicians were sent out 4 times to my premises to fix the connection which the problem was not at the router and was never resolved.

I am now trying to cancel this service with them, which is a complete mess after they have already deducted from my account twice !!

I have now been waiting for 48 hours for them to transfer me to there provisioning department via WhatsApp.

They advised I am liable for an installation fee of R1725 And connection fee of R1010.

I would not recommend WebAfrica Service to anyone as they are Horrific !!