Terrible Customer Service

I recently acquired a Business capped Pro data package from Web Africa where the Quality of Service was rated \Platinum"by them... needless it wasn't close to that. A month down the line I get a notification to say that my debit order has failed and i now need to pay R 50 to Web Africa. I consulted my Debit Authorisation Form where all details were correct and contacted customer service to correct this. i was told it was escalated to billing and they would contact me directly.... a month later no one has contacted me and i got another message saying my debit order failed.<br> <br> this kind of service is pathetic... i have manually paid the amount due for the package i receive however i refuse to pay to failed debit order fee. i need this sorted as i do not want a bad credit history."""