TERRIBLE CUSTOMER SERVICE

In approximately February we considered WebAfrica as a service provider but had not officially subscribed when a router was delivered, I immediately requested it be collected but had no response until 2 weeks ago when their legal department requested the return or pay the amount of R999.00

They asked when the courier could collect the router, however nobody came on the arranged day. 3 days later without a new day being arranged, a courier arrived for the collection.

2 days after the collection, my bank account was debited with an amount of R999.00. FNB have charged me R50 to reverse their error.

Shocking customer service from WebAfrica and misleading advertising for recruiting new customers.