TERRIBLE CUSTOMER SERVICE

I gave them adequate (23rd of May) notice before relocating from Capetown to Joburg. The first person I communicated with on WhatsApp advised me that someone from Webafrica needed to come install the line and retrieve my router. When I followed up a few days (25th of May) later the next agent told me that I need to take my router with me and that it doesn't need to be uninstalled. Once I got to Joburg (1st of June) I followed up once again, the agent then told me that I am liable to pay for June and that the new tenant can use my line since I didn't give them enough notice of my relocation (UHM WHY WOULD I PAY FOR A LINE THAT I CAN'T MAKE USE OF??????). I then followed up with my new address installation which I followed up with about 5 times. They only installed at the new address on the 12th of June. By this time they have suspended the line in Capetown but now want me to pay for the line plus excess and still pay prorata for the new address. Honestly disgusting customer service from this company. I will NEVER RECOMMEND WEBAFRICA to anyone. Terrible