1 reviews | Active since Nov 2016

01 Jul 2018, 19:03

Terrible connectivity/speed

We have a 4MB fibre line with Webafrica and have terrible connectivity/speed. Not only can we not watch anything on Showmax because it constantly pauses and buffers but there are times when I can't even send a Whatsapp when connected to our wifi. Unacceptable to pay so much more for internet that is supposedly faster and more reliable and yet see no improvement from our ADSL line (in fact, some days it is worse than our ADSL was)

0
Replies (2)
Webafrica
Webafrica's reply02 Jul 2018, 07:59
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica
Webafrica's reply02 Jul 2018, 07:59
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica